Managed Services

Managed Services

We have extensive experience in providing managed service support to BAU teams, including rapid mobilisation, providing skilled resource, quality assurance teams, subject matter experts and MI and reporting toolkits.

Our team of existing experienced resources have worked together on several financial crime programmes globally and can be quickly mobilised, either as a team or as individual specialists across a choice of locations to best suit your priorities, including the use of a secure CW Compliance office space where preferred.

Benefits of tactical and dynamic teams offering interim BAU support


We provide interim support to BAU functions with our own resources, or equally integrate with other suppliers / permanent staff to achieve a resource blend and minimise costs. Our management experience extends to the management of a blended operation, including the oversight of augmented resources into our operation.

We can provide clients with a scalable and flexible business model with requisite FTE across all levels (e.g. operational managers, team leaders, SMEs, technology experts, analysts, quality control and quality assurance personnel).


We are accustomed to working in an environment where roles may frequently change depending on client requirements / volumes / populations and workflow status.

Resources can fit into your current team to provide additional BAU support or can be provided as a full managed service.

Our team members are cross-skilled over multiple financial crime disciplines and adapting to servicing varying client requirements is a cornerstone of our delivery.

Value add

Whilst we will operate to the defined requirements, our industry and operational experience means that we can bring extra value to support the delivery of your objectives in a BAU environment. This ranges from having the capability to create workflow tools and the integration of external data to the ability to identify continuous improvements to existing processes for optimal operational efficiency, as well as the provision of training or upskilling BAU teams.

1st Line of Defence Support

Client Onboarding, Periodic Reviews and Event-Driven Reviews (CDD / EDD)

Provision of examiners, quality control and subject matter experts to bolster BAU teams and assist with the review and approval of new-to-bank relationships, refreshing due diligence on existing relationships and assessing the impact of trigger events on the customer risk profile.

Client Management Services

Experienced liaison services between the business and financial crime teams to ensure a smoother and more efficient client journey.

Transaction Monitoring

Expert transaction monitoring support, including end to end reviews of the incumbent transaction monitoring systems, current thresholds and typologies. We can develop TM systems to close identified gaps and enhance compliance framework, as well as scenario optimisation to reduce false positives.

Financial Crime Escalations

Provision of experienced Financial Crime SMEs who can review high-risk escalations and have delegated authority to provide approval and recommendations for high-risk clients, as well as presenting and discussing high-risk scenarios at senior committees.

Trade Finance

Financial Crime Business Analysts to review trade finance transactions and document validation.

Correspondent Relationships

Assisting BAU teams in conducting enhanced due diligence on vostro relationships, as well as repairing complex Correspondent Banking files where necessary.

Third-Party Vendor Oversight

Overseeing and enhancing due diligence performed by outsourced Third-Party Vendors, assuring quality outputs.

2nd Line of Defence Support

Financial Crime Advisory

Provision of second line advisory expertise driving strategic and tactical development to maintain an effective and efficient financial crimes compliance (FCC) environment. Supporting the production and enhancement of FCC policies and procedures, delivery of bespoke AML/CFT financial crime training across the business and undertaking gap analysis of regulatory changes, financial crime trends and findings from regulatory censures across the industry.

Sanctions Advisory

Experienced Sanctions SME and Business Analysts, who are equipped to assist with the creation of assurance functions, create methodology documents and deliver targeted training. Our Sanctions SMEs can liaise with internal and external legal counsel to provide clear Sanctions-related guidance to business areas. We provide tactical and strategic controls to mitigate the growing sanctions risks our clients face.

Financial Crime Framework

Oversee and enhance governance surrounding financial crime frameworks by improving or implementing Target Operating Models (TOM) and Responsibility Alignment Matrices (RACI).

Compliance Monitoring

Implement or support an existing Compliance Monitoring and testing frameworks, ensuring the overall health of a client’s internal financial crime controls through ongoing testing of their effectiveness. This service includes the building of testing scripts, related scoring methodology, individual control scorecards and MI reporting for RAG-rated comparison across business units and divisions.

Interim MLRO & DMLROs

Provision of experienced MLROs & DMLROs, who can advise and guide business areas with respect to financial crime risk management and financial crime regulatory interpretations.

Enterprise-wide Risk Assessments (EWRA)

Coordinating and undertaking enterprise-wide risk assessments and reporting to relevant Governance and Financial Crime Teams / Stakeholders / Senior Management. Implementing a financial crime issues management process using root cause analysis to identify current and future risks, assessing against agreed risk appetite and escalating, mitigating and tracking financial crime issues.

3rd Line of Defence Support


Our team have experience operating a risk-based approach to assurance, reviewing frameworks to ensure compliance with applicable regulatory obligations. Audit plans are designed to be flexible and change in line with an understanding of a client’s key risks or the impact of regulatory challenges or investigations. Audit activities typically include the review and evaluation of project scope, population proving, sample methodology suitability testing, project governance, end-to-end processes and procedures, all project documentation, MI, project outcomes and completion evidence.

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