Remediation Projects
We have extensive experience in executing remediation projects, striking the right balance between quality and cost.
We are able to provide an all-encompassing solution to ensure complete delivery to specification.
These solutions fall into five key project areas:
1. Client engagement and scoping
Our skills and experience cover target operating model design, scoping/identification of population, defining policy, governance requirements, approval processes, and logistics/systems access
2. Process design
Creating processes, procedures and training material, agreeing the customer contact strategy, thorough pilots and capacity planning, business unit engagement and developing MI specifications
3. Implementation
This includes onboarding, training and accreditation of end-to-end operational delivery teams (including Team Leads, SMEs and MI resource as required), and implementing continuous improvement loops (including quality control & assurance functions)
4. Execution
Our capability includes case reviews in line with agreed strategy and risk assessments, identifying and prioritising target customer groups, thorough interrogation of external sources and customer contact to acquire delta (via front-line engagement or a direct customer contact strategy)
5. Strategic BAU position
From implementing a sustainable strategic BAU position, to completing all appropriate residual actions including exits and agreeing schedules for ongoing monitoring and periodic reviews, through to supporting throughout audit and regulatory reviews of remediation work