Expert Area

Remediation Projects

We have extensive experience in executing remediation projects, striking the right balance between quality and cost.

We are able to provide an all-encompassing solution to ensure complete delivery to specification.

These solutions fall into five key project areas:

1. Client engagement and scoping

1. Client engagement and scoping

Our skills and experience cover target operating model design, scoping/identification of population, defining policy, governance requirements, approval processes, and logistics/systems access

2. Process design

2. Process design

Creating processes, procedures and training material, agreeing the customer contact strategy, thorough pilots and capacity planning, business unit engagement and developing MI specifications

3. Implementation

3. Implementation

This includes onboarding, training and accreditation of end-to-end operational delivery teams (including Team Leads, SMEs and MI resource as required), and implementing continuous improvement loops (including quality control & assurance functions)

4. Execution

4. Execution

Our capability includes case reviews in line with agreed strategy and risk assessments, identifying and prioritising target customer groups, thorough interrogation of external sources and customer contact to acquire delta (via front-line engagement or a direct customer contact strategy)

5. Strategic BAU position

5. Strategic BAU position

From implementing a sustainable strategic BAU position, to completing all appropriate residual actions including exits and agreeing schedules for ongoing monitoring and periodic reviews, through to supporting throughout audit and regulatory reviews of remediation work

Case Studies

Remediation of global bank’s full customer base

A multi-jurisdictional mid-sized bank required Campion Willcocks to remediate their full population of medium and high-risk customers.

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Review of high risk client base

A leading UK bank asked Campion Willcocks specialists to review their high-risk client base and then establish a BAU unit to oversee ongoing monitoring of the population.

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